Dear Warranty, it broke on day 89.

why warranty claims get denied

Warranties are marketing until someone enforces one. The enforcement is designed to be tedious.

• Claims want receipts, serial numbers, model numbers, and photos, each on its own form.
• ‘User error’ and ‘wear and tear’ are the default first answers, whatever actually happened.
• Phone support cannot approve anything; the person who can is two transfers and a callback away.
• Written warranties are enforceable, and day 89 of 90 is inside the window. Companies still test whether you will bother.

how ren gets it honored

ren does the tedium: the forms, the photos, the calls, the polite refusal to go away.

• Gathers the claim package: proof of purchase, serial numbers, photos, and the story told once, correctly.
• Files through the company’s actual channel and confirms the claim exists in their system.
• Answers the first no with the warranty’s own words.
• Asks for the person who can approve, and waits for them.
• Pushes for the remedy the warranty promises: repair, replacement, or refund.
• Follows up until something ships, arrives, or posts.

ren asks before accepting any partial remedy, store credit, or ‘discount on your next one.’

what ren needs from you

What broke and when, the receipt or order email, and your go ahead.

questions, answered

The company says it is user error. Now what?

Now it is a conversation about evidence. ren answers with the photos, the timeline, and the warranty’s own words, and moves it up a level when the script will not budge.

It broke right at the end of the warranty. Do I have a case?

Day 89 of 90 is covered; that is what a window means. The awkward cases are just past the line, and even there, goodwill repairs exist for people who ask well and do not go away. ren asks well and does not go away.

Do I need the original receipt?

It helps a lot, but order emails, card statements, and account history usually work too. ren finds out what the company accepts and digs through what you forward.

Repair, replacement, or refund: which will I get?

Whatever the warranty promises. ren pushes for the best remedy the terms support and brings the choice to you when there is one.

How do I get ren?

ren is in private beta on iOS. Leave your email on this page and invitations go out in the order requests arrive.

ren is a personal concierge that does the hard things, and this letter is one of them. See also the parking ticket, the toll notice, and the bank fee. For what ren is and what governs it, read about ren and the constitution.